Shipping policy
Lady Care Shipping Policy
Last Updated: October 2025
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You’ll receive another notification once your order has shipped.
If we experience a high volume of orders or delays due to stock availability, we will notify you via email right away.
2. Shipping Times & Delivery
We partner with reliable global carriers to ensure safe and timely delivery.
Estimated delivery times vary based on your location:
| Region | Estimated Delivery Time |
|---|---|
| United Kingdom | 8–15 business days |
| Europe | 10–20 business days |
| United States & Canada | 8–15 business days |
| Australia & New Zealand | 10–18 business days |
| Rest of the World | 15–30 business days |
Please note: Delivery times are estimates and may vary due to customs clearance, courier delays, or unforeseen circumstances beyond our control.
3. Shipping Fees
Shipping fees are calculated at checkout based on weight, size, and destination.
We occasionally offer free shipping promotions, which will be clearly displayed on our website.
4. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and link to track your parcel’s journey in real time.
Please allow up to 72 hours for tracking information to appear after dispatch.
5. Customs, Duties, and Taxes
Lady Care is not responsible for any customs fees, import duties, or taxes that may apply to your order.
All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other import costs).
6. Incorrect Shipping Information
Please double-check your shipping address before submitting your order.
If you entered the wrong address, contact us within 12 hours of placing your order. Once shipped, we cannot reroute packages or refund orders sent to an incorrect address.
7. Lost, Delayed, or Damaged Packages
If your order is delayed, lost, or arrives damaged, please contact us at
info@leadycare.com with your order number and details.
We’ll investigate with our logistics partners and do our best to resolve the issue promptly.
8. Pre-Orders & Backorders
If your item is on pre-order or backorder, the expected shipping date will be clearly indicated on the product page.
We will send you an update once your item is ready to ship.
9. Contact Us
If you have any questions regarding your order or shipping, please contact our customer care team:
info@leadycare.com